| Problem |
Possible Cause |
Solution |
| Shade hard to raise or lower |
Brackets misaligned causing tube bind |
Level and realign brackets, then retighten fasteners. |
| Shade rubbing fascia or obstruction |
Remove obstruction or reposition fascia/brackets for clearance. |
| Wand not fully engaged |
Remove wand, rotate 90°. Reinsert fully until click is heard, then perform pull test. |
| Shade rolls unevenly / fabric tracks to one side |
Tube not level |
Shim brackets for wall or ceiling mount. For jamb mount, reposition brackets. Do not shim. |
| Fabric tracking to one side |
Fully lower shade. Apply 3 in. tape strip to tube opposite tracking direction. Add layers gradually (max 3-4). If unresolved, realign brackets or contact support |
| Shade does not fit opening |
Incorrect shade size |
Verify shade size against shop drawings and opening type (ID vs. OD). Replace if incorrect |
| Brackets spaced incorrectly |
Adjust bracket spacing to match specified opening width |
| Shade will not snap into brackets |
Brackets not level or parallel |
Align brackets within ±1/16 in. and reinstall shade |
| Shade installed in wrong order |
Insert idle end first, then snap drive end into place |
| Shade rolls in wrong direction |
Shade installed reversed |
Remove shade and reinstall with correct drive orientation |
| Shade will not stay at set height |
Clutch slipping or damaged |
Check clutch engagement |
| Noise during operation |
Debris in brackets or supports |
Clean debris from brackets and support areas |
| Wand does not retract smoothly |
Wand not seated correctly |
Reinstall wand until fully engaged and confirmed with pull test |
| Handles feel loose |
Handle hardware is loose |
Tighten or replace handle components |
| Fascia will not snap in |
Top hook not seated first |
Engage fascia top hook before snapping bottom in place. |
| Brackets misaligned |
Realign brackets so fascia engagement points align |
| Shade contacts adjacent shade or hardware |
Insufficient spacing |
Maintain minimum 3 in. spacing between adjacent shades. Adjust installation as needed. |
| Bracket or shade feels unstable |
Fasteners not anchored in structure |
Reinstall brackets using proper anchors into structural substrate. |
| Fabric wrinkles or creases |
Fabric compressed during storage |
Leave shade fully lowered 24-48 hours to relax fabric. |
| Fabric rubbing obstruction |
Remove obstruction and ensure clear travel path. |
| Shade stops before full travel |
Obstruction in travel path |
Remove obstruction and verify full travel clearance. |
